Airlines, take note; never underestimate the power of Youtube.
Dave Carroll, a passenger on United Airlines took drastic steps to shame the airline via YouTube, after the airline broke his $3,000 guitar when he flew to Chicago’s O’Hare airport last year.
Some people write letters, send emails or complain on blogs, but this Canadian has written a song after his complaint wasn’t taken seriously by the carrier.
His song has since notched up over 3.7million Youtube hits, and is now available via iTunes for download.
After refusing to pay for damages or offer compensation, the United Airlines has now offered the singer airline vouchers and to pay for repairs.
What is most surprising perhaps is that this singer has become an internet sensation, as this hit is also the 20th best selling song on iTunes in Canada.
What’s more, he’s promised a follow-up track which is set to go live soon, detailing his experiences with the airline’s customer service teams. Watch this space…
Friday 24 July 2009 10:13 | Published by a.smith | Categoriy: Travel News
Hi folks,
I think it is absoluteley great to see, what kind of oportunities you have nowadays as a consumer with new technologies to put pressure on the industry. Well done
Ringo
Ringo
on July 28th, 2009
Did you know that United lost USD 180 million right after this video was published on Youtube?
http://www.dailymail.co.uk/news/worldnews/article-1201671/Singer-Dave-Carroll-pens-YouTube-hit-United-Airlines-breaks-guitar–shares-plunge-10.html;jsessionid=0D3EF079EAB8D2D9A525138F1A5DDE67
Mireia Vinsac
on July 28th, 2009